Questions Answered
UK and International Returns
If you need to return an item you have ordered from our website, you can do so within 14 days of receipt.
It can take up to 28 days for a return to be processed once we have received your parcel should you choose to send it back to us via the Post Office™.
If you need to return an item you have ordered from our website, you can do so within 14 days of receipt.
It can take up to 28 days for a return to be processed once we have received your parcel should you choose to send it back to us via the Post Office™.
For reasons of health and hygiene we are unable to exchange or refund the following products:
Pierced earrings and other pierced body jewellery unless faulty.
This policy does not affect your statutory rights relating to faulty or misdescribed goods or your right to cancel orders under the consumer protection (distance selling) regulations, further details of which are available from the local trading standard department or citizens advice bureau.
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