You must sign into your account before you can shop with us or if you want to see or track your orders. If you receive a message that says your email address/password isn’t recognised, follow the steps below:

• Make sure you are using the same email address and password you registered with.
• If you can’t remember your password click on the ‘forgotten password’ link on the sign in page. You’ll be prompted to enter your email address and we’ll send you an email with a link that will allow you to create a new password for your account.
• If you enter your email address and/or password incorrectly three times, your account will be locked for 30 minutes.
• If after this you still can’t sign in, contact help@scatterpin.com

We’re really quick at packing your order up which means we can’t make any changes once you’ve placed it. This includes changing the delivery option, delivery address or payment method.

We’re really quick at packing your order up which means we can’t cancel it once you’ve placed it and payment has been taken. This includes changing the delivery option, delivery address or payment method.

Unfortunately we cannot take orders by phone; all orders should be placed online.

You can browse on our website and add items to your basket without creating an account. We would recommend you create an account to make life easier for you. Once you’ve created an account, will enable you to:

• Save your details for speedier checkout
• Save your delivery addresses
• View all previous orders

We’ll only send you email newsletters if you ask us to. We’ll never pass your details onto anyone else and you can unsubscribe whenever you like.